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Customer Service

Consumer Behavior

Yelp has recorded every restaurant and business with suspicious reviews. See if your favorite spot is on the list.

Yelp is ramping up its offensive on businesses that offer customers gift cards or other incentives in exchange for a five-star review. Click here to read the story at businessinsider.com. Discussion Questions:

By Chris Lindauer, 2 years09/30/2023 ago
Customer Experience

Check into the future: Hotels are getting an upgrade

When we hear the words “futuristic hotel,” it conjures up images of valets bringing our space luggage to our rooms via hoverboard. Click here to read the story at thehustle.co. Discussion Questions:

By Chris Lindauer, 2 years09/22/2023 ago
Customer Experience

Hotels Adding Fees For Common Requests That Used to Be Free

It’s true, nothing in life is free. The ease of requesting an early check-in or a late checkout is now a relic of the past for an increasing number of hotels, The Wall Street Journal reported. Click here to read the story at entrepreneur.com. Discussion Questions:

By Chris Lindauer, 2 years08/27/2023 ago
Consumer Behavior

Consumer gripes hit record levels over purchases needed ‘to get through each day’

Staffing problems in customer service and the growing complexity of essential goods and services, like cars and digital tech, have made complaints harder to resolve, survey data shows. Click here to read the story at nbcnews.com Discussion Questions:

By Chris Lindauer, 2 years03/11/2023 ago
Brand Loyalty

Southwest Stole Christmas. It Still Has Superfans.

It’s a tough week to be a Southwest Airlines influencer. Take Kody and Kyler McCormick, brothers who have been making videos and social media posts boosting Southwest for years, in exchange for vouchers or cash from their favorite airline.  Click here to read the story at nytimes.com. Discussion Questions:

By Chris Lindauer, 2 years12/31/2022 ago
Brand Loyalty

Delta is making big changes to who can access its popular Sky Club airport lounges

Accessing Delta’s popular Sky Club lounge just got a little harder for some frequent fliers of the airline. Click here to read the story at yahoo.com. Discussion Questions:

By Chris Lindauer, 2 years12/04/2022 ago
Competition

Did Walmart just guarantee it will be the easiest place to shop for Christmas?

Walmart is known for its low prices and the retailer seems determined to also be synonymous with convenient holiday shopping with new programs that promise to take much of the hassle of buying and returning Christmas gifts this year. Click here to read the story at retailwire.com. Discussion Questions: How Read more…

By Chris Lindauer, 3 years09/30/2022 ago
Brands

Google Calls On Apple To Fix Hated Green Bubbles On iMessage

Google launched a campaign calling out Apple texting issues between iPhones and Android phones. For many iPhone users, there is a common annoyance when it comes to texting: A friend switches to Android and the message bubbles in the group chat turn green. Click here to read the story at Read more…

By Chris Lindauer, 3 years08/12/2022 ago
Competition

The Wall Street Journal named JetBlue the worst airline of 2021

Logan International Airport‘s largest carrier ranked last in the publication’s Airline Scorecard, an annual ranking of nine major U.S. airlines. Delta Air Lines was the best airline in 2021, according to the report. JetBlue, which ranked seventh last year, knocked American Airlines out of the bottom spot. Click here to read the Read more…

By Chris Lindauer, 3 years02/12/2022 ago
Careers

A new top job at McDonald’s that is all about understanding the customer

Along with supply chain issues, the rising cost of raw materials and other lingering business challenges stemming from the pandemic, a big focus in the C-suites of many of the world’s largest corporations has been the creation of a new executive rank: Chief Customer Officer. Click here to read the Read more…

By Chris Lindauer, 3 years12/31/2021 ago

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