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Hospitality & Tourism

Economics

‘Everyone wants the biggest party’: SXSW is back for the first time in two years

In 2020, the South by Southwest festival in Austin, Texas, was one of the first major events to be canceled because of the Covid-19 pandemic. Travel plans were upended, venues were shuttered and many businesses took a hit. Click here to read the story at nbcnews.com. Discussion Questions: What is economic impact Read more…

By Chris Lindauer, 3 years03/13/2022 ago
Branding

‘Chicago Not in Chicago,’ the city’s latest tourism campaign, is a dud

It’s understandable why the mayor’s office and tourism gurus sought to refresh Chicago’s global image with a new marketing campaign and tagline released a week ago. Click here to read the story at chicago.suntimes.com. Discussion Questions: What is tourism? How do cities benefit from tourism? Why is tourism important to Read more…

By Chris Lindauer, 3 years02/27/2022 ago
Competition

Virgin Galactic opens ticket sales to the general public

Planning a vacation this year? How about something a little more weightless? Virgin Galactic, the space tourism company founded by British entrepreneur Richard Branson, announced Tuesday that it will begin selling tickets this week for joyrides to the edge of space. The cost: a whopping $450,000. Click here to read Read more…

By Chris Lindauer, 3 years02/20/2022 ago
Competition

The Wall Street Journal named JetBlue the worst airline of 2021

Logan International Airport‘s largest carrier ranked last in the publication’s Airline Scorecard, an annual ranking of nine major U.S. airlines. Delta Air Lines was the best airline in 2021, according to the report. JetBlue, which ranked seventh last year, knocked American Airlines out of the bottom spot. Click here to read the Read more…

By Chris Lindauer, 3 years02/12/2022 ago
Hospitality & Tourism

These small cities are getting big tourism ambitions: Spokane, Duluth, Brattleboro

Duane Schlosser discovered Spokane, Washington, by accident. And he’s glad he did. Schlosser, a retired delivery driver from Loretto, Minnesota, booked a Columbia River cruise for this fall. When it fell through because of the surging COVID-19 delta variant cases, he didn’t know what to do with his nonrefundable airline Read more…

By Chris Lindauer, 3 years12/12/2021 ago
Hospitality & Tourism

Stay in the Grinch’s Cave in Utah This Holiday Season for Less Than $20

Vacation rental management platform Vacasa has teamed up with Dr. Seuss Enterprises to put together the ultimate holiday getaway “three thousand feet up, up the side of Mt. Crumpit.” Click here to read the story at travelandleisure.com. Discussion Questions: What is partnership? Describe this promotion from Vacasa and Dr. Seuss Read more…

By Chris Lindauer, 3 years12/05/2021 ago
Differentiation

Campaign Trail: Expedia Group advocates for getaways over gadgets this Black Friday

As the two-year mark since the world’s first COVID-19-related travel bans draws nearer, some holiday shoppers may be aching to travel freely again. Some may even wish to transport themselves to the scenic landscapes often depicted on TV screens seen in catalogs. Click here to read the story at marketingdive.com. Read more…

By Chris Lindauer, 4 years11/20/2021 ago
Hospitality & Tourism

These 4 Airlines Made More From Upsells Than Ticket Sales in 2020

In an industry record, four budget airlines generated more revenue from ancillaries than they did from ticket sales in 2020. More importantly, ancillary revenue grew across all of the largest airlines last year despite the crisis. Click here to read the story at skift.com. Discussion Questions: What are sales? Why Read more…

By Chris Lindauer, 4 years10/31/2021 ago
Customer Service

Delta Air Lines Is Introducing a Change That Is Upsetting Its Best Customers. It’s the 1 Thing No Company Should Ever Do

Over the past few weeks, Delta Air Lines has been testing a new phone system to handle calls from customers. If you call, you might hear a pleasant voice informing you that the company is “testing an enhanced phone experience so you’ll notice a different main menu.” Click here to Read more…

By Chris Lindauer, 4 years10/15/2021 ago
Demographics

The eighth natural wonder of the world is getting a partnership with TikTok

Kenya is turning to a global youth audience to showcase the eighth natural wonder of the world—the great wildebeest migration—as Africa goes all out to ramp up international tourism numbers. Click here to read the story at qz.com. Discussion Questions: What is tourism? Why is tourism important to Kenya? According Read more…

By Chris Lindauer, 4 years09/12/2021 ago

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